Last updated July 2023
All items sold on TITAN22.COM go through quality control procedures. Every item is thoroughly inspected before, and all goods are shipped fully insured in case of loss or damage.
TITAN offers our customers the option to return certain products within the seven (7) day return period upon delivery or purchase. Returns due to change of mind/size/product preference will be entertained during this time. All orders returned due to change of mind/size/product preference are only valid for product replacement/exchange or store credit. Any shipping fees that are incurred are to be shouldered by the buyer. Once the return and exchange claim has been approved, customers have seven (7) days to return the product and claim their product replacement or store credit. If customers fail to return the item within this period, the return and exchange request will be voided and can no longer be appealed.
All returns due to change of mind/size/product preference will only be accommodated once. Succeeding requests to return or exchange the order due to the aforementioned reasons will be denied.
Certain products are non-returnable (including, but not limited to undergarments, socks and other items listed as not returnable.)
Items returned to TITAN22.COM will be processed within 10-15 days from the time the package is received by the aCommerce warehouse. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name or style number of product and purchase price.
Upon completion of the inspection process, a TITAN22.COM representative will provide the results of the product claim through email.
TITAN22.COM Guidelines for Product Exchanges and Returns
// Any product returned for exchange or for refund must have been purchased from TITAN22.COM.
// Items may be exchanged with other items for sale within TITAN22.COM or through TITAN Retail Stores.
// The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer for orders below PHP7000.
// It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
// A dated sales invoice must be returned with the product. All merchandise must be unopened and in original condition.
// All merchandise must be returned in the condition they were received and in original packaging.
Return Date: Within 7 days
// Any full priced item (unless stated) purchased through TITAN22.COM or the TITAN App is eligible for return within seven (7) days from the date the item was delivered. Returns due to change of mind/size/product preference will be entertained during this time period.
// Orders must be returned with a dated sales invoice/receipt and the product’s original and complete packaging for it to be accepted.
// All orders returned within 7 days will be valid for a product replacement/exchange. If the customer does not avail of a product replacement, store credit will be offered in exchange.
// A refund will only be valid if the returned item/product is found to be defective.
Return Date: After 7 days
// Only defective items will be accepted for return after the seven (7) day period. Returns due to change of mind/size/product preference will no longer be entertained. Defective Lifestyle footwear will be valid for return for a maximum of thirty (30) days, and forty-five (45) for defective performance footwear.
// Orders must be returned with a dated sales invoice/receipt and the product’s original and complete packaging for it to be accepted.
// A product replacement may be issued for defective items. If the exact same product (including size) is no longer available, a product of equal value may be issued as replacement.
// In the event that a product replacement is not available or not claimed by the customer, store credit may be offered. Should the customer decline store credit, a refund may be issued.
// Sale products/items with factory defect/workmanship flaws will be valid for return and exchange, upon the sole discretion of Titan.
Titan In-Store Guidelines for Product Exchanges and Returns
Merchandise valid for resale may be exchanged for another color/size if presented with its receipt and tags within seven (7) days from date of purchase. The value of the item at the time of exchange is the price paid or current selling price, whichever is lower. Items that were already altered, misused, excessively used or washed shall not be accepted.
Exchange of the following items shall not be accepted except those determined by Titan as factory defect:
// Items bought on SALE;
// Items that have been worn more than once,
// Items bought at TITAN Outlet Store
// Claims requested solely due to damaged packaging, boxes or wrapping cannot be returned or exchanged. and
// Personal care items, such as but not limited to socks, underwear, boxers, compression gear, sleeves, headwear/caps, towel, hair products, and used items (for hygiene reasons).
Return Date: Within 7 days
// Any purchase (regular priced and sale items) made at TITAN retail stores is eligible for return within seven (7) days from the date the item was purchased. Returns due to change of mind/size/product preference will be entertained during this time period.
// Orders must be returned with a dated sales invoice/receipt and the product’s original and complete packaging for it to be accepted.
// All orders returned within 7 days will be valid for a product replacement/exchange. If the customer does not avail a product replacement, store credit will be offered in exchange.
// A refund will only be valid if the returned item/product is found to be defective.
Return Date: After 7 days
// Only defective items will be accepted for return after the seven (7) day period. Returns due to change of mind/size/product preference will no longer be entertained. Lifestyle footwear will be valid for return for a maximum of thirty (30) days, and forty-five (45) for performance footwear.
// Orders must be returned with a dated sales invoice/receipt and the product’s original and complete packaging for it to be accepted.
// A product replacement may be issued for defective items. If the exact same product (including size) is no longer available, a product of equal or higher value may be issued as replacement.
// In the event that a product replacement is not available or not claimed by the customer, store credit may be offered. Should the customer decline store credit, a refund may be issued.
// Sale products/items are to be sold on an “as is, where is” basis. Returns for sale items due to cosmetic defects visible and disclosed upon purchase will not be entertained
//Sale products/items with factory defect/workmanship flaws will be valid for return and exchange, upon the sole discretion of Titan.
For performance footwear items that have been used after purchase, a request can be submitted for review if presented with its receipt within forty-five (45) days from purchase date.
Should you wish to make a return, visit any of our TITAN stores along with your product and original Official Receipt. A product replacement or a store credit voucher will be issued for valid claims at the sole discretion of Titan. Store credit vouchers are non-transferrable, not convertible to cash, and cannot be used to purchase Titan Gift Cards. Store credit vouchers may be used at any TITAN store..
Policies for Product Exchanges and Refunds
// Items should be returned unused, and with all TITAN22.COM and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
// Where provided, any designer packaging such as authenticity cards, hang tags, dust bags should be included with the return.
// All items returned should have a sales invoice to ease the process. Unidentified returns may be returned to the sender. Defective or damaged items will be replaced by TITAN without any further cost to the buyer. TITAN will evaluate each case to certify that the items in question are truly defective.
// Claims requested solely due to damaged packaging, boxes or wrapping cannot be returned or exchanged.
// In accordance with the DTI and The Consumer Act of the Philippines, “once a sale is done and the product has no defect, one cannot return the goods nor ask for a refund.”
Guidelines for Product Returns for Material and Workmanship Flaws
// Any product returned must have been purchased from TITAN22.COM or TITAN Retail Stores only.
// It is recommended to insure the return shipment as the customer is responsible for the care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
// A dated sales invoice must be returned with the product claim to receive inspection.
// Returns do not include shipping postage. If the order is refused, the customer will be charged for all shipping, delivery and storage incurred.
// All returned merchandise must be in original condition.
// Once the claim has been approved, customers will be given the option to select where they would like their store credit to be issued from TITAN22.COM, TITAN On-Demand or TITAN Stores. Once selected, store credit is no longer transferable and must be redeemed through the chosen channel.
If the product claim is approved, a product replacement (same or comparable style) OR a Store Credit voucher at the sole discretion of TITAN will be issued. Product replacement OR Store Credit voucher will be shipped within 10 days from the time the customer has been contacted by a TITAN22.COM representative.
The following, but not limited to, WILL NOT be accepted for return:
// Products TITAN determines in its sole discretion to be free of any material or workmanship flaws.
// Products evidencing excessive wear, misuse or alteration.
// Products that do not have an accompanying dated sales invoice.
// Product with labels and tags removed.
// Discounted products.
// Promotional items.
// Products with cosmetic flaws that have been previously disclosed to the customer prior to purchase.