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RETURNS AND EXCHANGES

Last updated August 2021

 

All items sold on TITAN22.COM go through quality control procedures. Every item is thoroughly inspected before, and all goods are shipped fully insured in case of loss or damage.

TITAN offers our customers the option to return certain products within seven (7) days from the time the product was delivered. Certain products are non-returnable (including, but not limited to, discounted items, undergarments, socks and other items listed as not returnable.)

Items returned to TITAN22.COM will be processed within 10-15 days from the time the package is received by the aCommerce warehouse. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name or style number of product and purchase price.

Upon completion of the inspection process, a TITAN22.COM representative will provide the results of the product claim through email.

 

TITAN22.COM Guidelines for Product Exchanges and Returns

  • // Any product returned for exchange or for refund must have been purchased from TITAN22.COM.
  • // Items may be exchanged within seven (7) days from the time the product was delivered.
  • // Items may be exchanged with other items for sale within TITAN22.COM only.
  • // The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
  • // It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
  • // A dated sales invoice must be returned with the product. All merchandise must be unopened and in original condition.
  • // All merchandise must be returned in the condition they were received and in original packaging.
  • // Items may also be refunded within seven (7) days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer. Furthermore, a restocking fee of 20% of the item's value will be charged to the buyer.
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  • Policies for Product Exchanges and Refunds

  • // Items should be returned unused, and with all TITAN22.COM and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
  • // Where provided, any designer packaging such as authenticity cards, hang tags, dust bags should be included with the return.
  • // All items returned should have a sales invoice to ease the process. Unidentified returns may be returned to the sender. Defective or damaged items will be replaced by TITAN22.COM without any further cost to the buyer. TITAN will evaluate each case to certify that the items in question are truly defective.
  • // Items that were bought on sale or any form of promotional discount cannot be returned, nor exchanged
  • // Claims requested solely due to damaged packaging, boxes or wrapping cannot be returned or exchanged.
  • // In accordance with the DTI and The Consumer Act of the Philippines, “once a sale is done and the product has no defect, one cannot return the goods nor ask for a refund.”
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  • Guidelines for Product Returns for Material and Workmanship Flaws

  • // Any product returned must have been purchased from TITAN22.COM only.
  • // It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
  • // A dated sales invoice must be returned with the product claim to receive inspection.
  • // Returns do not include shipping postage. If the order is refused, the customer will be charged for all shipping, delivery and storage incurred.
  • // All returned merchandise must be in original condition.

The following, but not limited to WILL NOT be accepted for return:

  • // If the product claim is approved, a product replacement (same or comparable style) OR a Store Credit voucher at the sole discretion of TITAN will be issued. Product replacement OR Store Credit voucher will be shipped within 10 days from the time the customer has been contacted by a TITAN22.COM representative.
  • // The following, but not limited to WILL NOT be accepted for return:
  • // Products TITAN determines in its sole discretion to be free of any material or workmanship flaws.
  • // Products evidencing excessive wear, misuse or alteration.
  • // Products that do not have an accompanying dated sales invoice.
  • // Product with labels and tags removed.
  • // Discounted products.
  • // Promotional items