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TITAN Reserve
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STORE GUIDELINES

STORE ACCESS

 

SCHEDULED BOOKING

// Customers are encouraged to book their appointments ahead of time to minimize crowds & aid observance of social distancing. Book your slot at booktitan.as.me.

// For confirmed bookings, present your booking confirmation to our store staff within your given timeslot.

// Customers can only book a maximum of 1 slot per day and 2 slots per week. If multiple bookings are made, all succeeding bookings after the first appointment of the day will be cancelled.

// Scheduled time slots are for strict compliance. A 15min grace period will be given for late commers. After the 15min grace period has elapsed, the appointment will be marked a no show/canceled.

// If a customer with an appointment arrives on the 15min grace period mark, the customer will be considered a walk-in. Please see guidelines for walk-in customers below.

// Titan reserves the right to suspend an individual's acuity booking privileges due to, but not limited to, the following: Misconduct, ignorance of safety protocols, abuse of booking system, reselling behavior.

// To ensure the authenticity of each booking, entries made using multiple accounts by one individual are restricted. And therefore will not be allowed entry.

// Scheduled appointments cannot be sold, transferred or assigned entry to another person.

// 3 consecutive booking made and/or cancelations by the client is considered abuse of booking system.

// If a customer does not show up on his/her scheduled appointment for more than 3 times.

// Customers may be required to show government issued photo identification cards before entry to authenticate bookings.

// Acuity booking cannot be sold, transferred or assigned entry to another person.

// Titan reserves the right to implement measures strictly.

 

WALK-INS

// Walk-in access may be temporarily suspended on specific days without prior notice.

// Walk-in customers on some days will have restrictions on product access.

 

ENTRY TO ALL STORES

// Customers are required to wear face mask upon entry and at all times inside the store. No face mask, no entry.

// Customers will have their temperatures checked with a contactless thermometer upon entry.

// Customers with a temperature of 37.5°C will not be allowed to enter the store and will be guided to the building clinic.

// Customers are advised to sanitize upon entry.

// To further emphasize our safety protocols, customers who are either COVID+, have been exposed to a COVID+ individual for the past 2 weeks, or is observing quarantine period due to exposure or post-travel will not be permitted to book and subsequently enter any TITAN store.

 

SOCIAL DISTANCING

// Maximum number of customers are pre-determined and must be followed at all times.

// People inside the store must maintain at least 4 feet distance apart from each other.

 

STORE PRECAUTIONARY MEASURES

// Observing proper hygiene practices is highly encouraged.

// Sanitization products is made available for customers to use.

// Contactless payment is highly encouraged to minimize unnecessary physical contact.

// Store Associates has authority to have customers to exit the store if they don’t follow the guidelines implemented.

// Customers are encouraged to exit the store once they are finished browsing or transacting their purchases. Loitering inside the store is not be allowed.

// Fitting rooms are closed to the public until further notice.

 

Titan aims to continuously improve our services, the company reserves the right to take action against confirmed and suspected resellers which include, but are not limited to the following:

// Restriction of Sales

// Banned from Raffles/Activations

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Let’s treat each other kindly and respectfully.We at TITAN strive to bring the best experience and service to our customers.

We understand situations and circumstances can occasionally be frustrating. While we value your patronage and your enthusiasm for TITAN, we equally value respect for our staff. TITAN reserves the right to refuse services to customers who are abusive, disruptive or who refuse to comply with our Terms and Conditions or on account of our business compliance.

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Disclaimer: Subject to change without prior notice.